The ISO 9001:2015 Quality Management System is internationally recognised as the world’s leading quality management standard, and has been implemented by over one million organisations in over 170 countries globally. The Standard – implemented to its full potential, as we do – has become an invaluable asset to MPM.
The Standard contains eight key principles of quality management. These enable MPM to operate effective processes – controlled by well trained and effective people – process that deliver quality products and services time after time; bringing many benefits to our customers, suppliers and team members.
The Eight Key Principles Are:
- Customer focus and customer satisfaction
- Involvement of people
- Process approach
- A systematic approach to management
- Continual improvement
- Factual approach to decision making
- Mutually beneficial supplier relationship
The Standard has enabled MPM to become more cost-efficient; to increase its credibility and competitiveness; to lower costs, and to shorten cycle times through effective use of resources. The end result is enhanced customer satisfaction and improved customer loyalty leading to repeat business.
MPM’s expert consultant, Paul Williams, has been working on the ISO for us for over 7 years. He said
“ISO 9001:2015 Quality Management System is a vital tool throughout the business from office to shop floor and beyond.”
“From an order book and growth perspective, we are currently in a great position since gaining the accreditation. It has given us a fantastic foundation to work from and enforced our continuous improvement culture at MPM.”
Ben Wilson, Business Leader at MPM
If you want to know more about how we can help incorporate the ISO Quality Management System into your business, please call or email us and we shall be happy to discuss this further.